• Solar - Installation
• Bathrooms - Bathroom Remodeling

Great service

The experience from beginning to end was seamless! We had one panel. Not working on day one and they noticed it before we did, and came out immediately to get it up and running. Excellent experience all around

Terrible customer service

I contracted this company because of their high reviews but after completing a project with them, I'm not sure how they got those reviews. After talking to some other companies first, I decided to use SolarPro for my project. We signed a contract that included electric panel upgrade and the project was slated to complete in four months. The first two months, I barely received any communications from them. When I sent them emails asking about status, it would take a week or even sometimes they don't respond. The only bright spot is Kara in customer service, when you bypass everyone else and contact her, she was very helpful. After two months and the paper work started moving, I got a notice that my panel upgrade will cost an additional $1500 even though we had it in the contract. I tried contacting the Paulin brothers who are the owners and they did not even make a courtesy reply, nothing different than other times trying to contact the project manager. I was then told that I either pay the extra fee or the project would not continue. It was a tough choice to stay with them but since we already wasted 2 months, I didn't want to restart the process all over with another company. The project continued to move slow which I understand is due to applications with PNM and the city so they don't have much control. Once install happened, that was quick and professional with no issues. The project was finished 6 month after start instead of the original 4 months promised. Part of the rebate process with the NM state, SolarPro had to send me forms to complete. It took them 2 months from end of my project to send me the forms. By the time they did and I turned that into the state, the state ran out of money for 2022 projects which I was never told it was a possibility otherwise I would have pushed the completion into 2023. It seemed something very basic they should know. So on top of the $1500 additional for the panel, I was out 10% of the project cost since NM rebates were not possible. So if you ever decide to use these guys, and I wouldn't understand why, make sure you start your project really early or really late in the year otherwise you can count on not getting NM rebates. Overall, I'm happy with my system and I would get it again but there's no way I would use these guys or recommend them to anyone.

• Solar - Installation
• Roofing - Roof Replacement
• Roofing - Roof Repair

Efficient installation

Our panels and electrical modifications were completed in 8 hours. Our panels were active immediately upon installation! Dan Van Dam served as an informative and friendly mediator in the process.

Do Not Use Ion Solar! A Three-Month Nightmare and Counting.

My experience with Ion Solar has been an absolute disaster, and I strongly advise against using their services. What should have been a straightforward second solar installation has turned into a three-month-long nightmare of incompetence, poor communication, and unresolved issues. Our ordeal began in early May with the first of many rescheduled appointments due to "unavailable parts." The actual installation started on May 13th, only for the crew to realize they had the wrong size breaker box after working all day. This was the beginning of a frustrating cycle of canceled appointments, often with little to no notice. We were repeatedly asked to prepare for a significant power outage that never happened, causing major disruptions to our schedules and my wife's business, which she runs from our garage. The communication has been abysmal. Despite having pre-approved HOA documents, we received redundant requests for them. A senior project manager was assigned to our case, but this has not improved the situation. She has canceled appointments, sent irrelevant texts, and even referenced the wrong solar company on multiple occasions. Her proposed solution to our significant inconvenience was a meager gift card for dinner. To make matters infinitely worse, we recently discovered that our existing solar panels were turned off on May 14th, the very first day the Ion crew was on-site. This means that during the hottest months of the year, we have been without our primary source of solar energy, leading to an unexpectedly high utility bill. When I brought this to the project manager's attention, she had the audacity to claim it was my fault for not noticing sooner. As of today, July 14th, our new solar panels are still not installed. Our garage has been left with large, unrepaired holes in the drywall and cracked stucco from the work that was done. We chose Ion Solar for a second time because our first experience was so positive. This time, however, has been a complete and utter failure on every level. The lack of planning, poor execution, and dismissive customer service are appalling. These last three months have been hell. Do not make the same mistake we did. Do not use Ion Solar.

• Solar - Installation

Kept me updated through the process. Friendly service and installation was smooth.

Disappointed

Solar Smart Living’s sales representative and their technicians are attentive and respectful. They do an excellent job in first call resolution by sending a technician and following up on service resolution issues. Their immediate response rate reflects good customer satisfaction, and their tone and language is professional and caring. The solar panels appear to be of good quality and high efficiency rate. Their range on a cloudy day generates 305.8 kWh and on a sunny day 1,408.7 kWh. There are some deficiencies. I believe Solar Smart Living lacks in knowledge of Tesla’s technology. After it’s instillation, problems were encountered with logging onto the Tesla’s App. This was successfully resolved, however; Tesla offers multiple graphs that are very helpful in learning how solar energy is monitoring our home. What has been an unresolvable problem is that only the kWh can be seen. After numerous attempts at trouble shooting, the graphs are nowhere to be seen. Three months of trouble shooting, and still no graphics. This has been extremely dissatisfying for me when I think of how much money spent on these panels. Included in trouble shooting was to purchase from Solar Smart Living an additional router for $85. That additional router created more problems than it solved because it interfered with my Xfinity router. I have repeatedly asked for a refund and have yet to receive it. Customer waiting time is a bit frustrating when the main phone number has a number that has yet to be “set up” to receive messages. Finally, in trying to reach Mr. Alan Morgan, I received an artificial intelligent generated response leaving me to conclude that Mr. Morgan is a Ghost CEO. I’m very disappointed with customer satisfaction.